MODERN NURSERY
|Lifecycle & CRM Marketing Lead
Connecticut, CT, US
Summary
Owned end-to-end lifecycle and CRM strategy for a high-growth ecommerce platform, defining segmentation, testing, and retention initiatives to boost customer activation.
Highlights
Drove $2M+ in annual revenue growth by building and scaling lifecycle marketing systems, contributing to a business scale-up from approximately $1.2M to $3.8M annually through improved activation, retention, and repeat engagement.
Increased sitewide conversion rate by 86%, significantly lifting revenue per visitor, repeat purchase rate, and LTV, while reducing email and SMS churn by over 60%.
Re-architected lifecycle workflows using behavioral segmentation and automation, improving launch speed and customer engagement.
Cut lifecycle platform costs by 77% while maintaining revenue output, dramatically increasing marketing ROI and margin.
Developed Salesforce and Pardot performance dashboards to pinpoint funnel drop-offs, enabling prioritization of high-value revenue opportunities and improved conversion rates.